Frequently asked questions

For Website Users:

Vakaasha is purely a travel aggregator platform that allows users to search, compare, and finalise the best travel operator based on different parameters like number of days, price, reviews, ratings etc. across various locations in India from multiple travel operators all in one place. Example: If you are planning to book a backpacking trip to any place in Himachal Pradesh, you search for that particular location, input your desired dates on our website and we will show you all the trips being offered by multiple travel operators for that location. You will be able to filter & sort the results based on ratings & pricing. You can check out the itinerary of each travel operator in a single place and go ahead with the travel operator that best suits your requirements.

Our platform is the single largest platform & a one-stop solution that allows you to browse and compare various backpacking operators, offbeat and unique travel experiences. You can view detailed information, ratings, reviews, pricing, and availability, enabling you to make informed decisions and book your desired trip.

We prioritize the safety and quality of the operators and accommodations listed on our platform. We curate and verify each listing to ensure transparency and authenticity. Additionally, we encourage users to share their feedback and reviews to maintain a reliable and trustworthy community. And we ensure the reviews & ratings are provided by verified users only.

While we help you find and connect you with operators, any on-ground support during the trip is typically provided by the respective backpacking operator. However, we have a dedicated customer support team available to assist you with any queries or concerns before and after your trip.

No, our platform caters to both Indian and international travelers. Our goal is to create a global community of backpacking/offbeat experience enthusiasts and providing a platform for anyone to discover and plan their ideal backpacking or any offbeat adventure.

Not necessarily. While some backpacking tours may require a certain level of fitness or prior outdoor experience, there are also options suitable for beginners and those new to backpacking. The tour descriptions will typically provide details about the difficulty level and prerequisites, helping you choose a tour that matches your comfort and experience level.

We highly encourage users to share their feedback and travel experiences with the community. You can provide reviews and ratings for the travel operators, accommodations, and travel experiences you have booked through our platform. This helps fellow travelers make informed decisions and contributes to the overall transparency and reliability of our platform.

We don't handle bookings directly yet. We provide links or connect you directly to the respective travel operators website to complete your booking. We are working with our partners on setting up the option of making bookings directly on our site and you will be notified when this is setup.

The prices displayed on our website are subject to change as they are provided by the travel operators. We recommend confirming the final prices and terms on the travel operators website before booking.

The information on our site is sourced from the travel operators directly. We try our best to ensure all the information in each page is upto date at all times. However, we encourage you to go through the information once you land on the partner page for a final confirmation before completing your booking. For more on this, please read our disclaimer section.

Cancellation and modification policies vary depending on the travel operators and the type of booking. We advise you to review the terms and conditions provided by the respective travel operator before making your booking with them.

Yes, we take the security and privacy of your personal information very seriously. We employ industry-standard security measures to protect your data.

You can reach our customer support team through the email id hello@vakaasha.com provided on our website. We're here to assist you with any questions or concerns you may have.

Once you complete your booking from your chosen travel operator, you will receive confirmation about the payment and the trip information from the concerned travel operator directly. In case you have any queries or have any information, please write to us at hello@vakaasha.com and we will clarify everything.

Once you complete your booking you can expect to receive confirmation from the travel operator you have completed your booking with pretty soon. If you have not received any confirmation, please write to us or you can contact the travel operator directly for an update.

At Vakaasha, one of the founding pillars is Trust as Vakaasha was envisioned due to a terrible experience we faced on one of our backpacking trips. We ensure that all the operators we list on our platform are verified and we provide verified users a platform for them to review, comment and rate about their experiences with the concerned travel operator. This transparency will ensure what you see on our platform is verified, user generated and hence trustworthy enabling you to take the best decision with all this information.

For Website Owners:

If you're a travel operator interested in listing your services on our website, please write to us at email id, and we will get back to you. We'd love to explore potential collaborations with you.

Our team will provide you with the necessary information regarding requirements, integration processes, and any other details needed to list your services on our platform.

Our fee structure may vary depending on the type of partnership and services offered. Please get in touch with our team for detailed information on fees and commissions.

We strive to keep our listings as up-to-date as possible. The frequency of updates may vary depending on factors such as provider agreements and technical integrations. We will keep in touch with you frequently about any updates to your itineraries, plans, new place additions etc. to make sure we have updated information about your content on our website at all times.

Yes, we are working on providing analytics and reporting features for our partners to track the performance of their listings. Once this feature is setup, we will notify you. Please inquire with our partnerships team for access and further details once this setup is complete.

Apart from generating leads, analytics and relevant information that will help your business, we offer dedicated support to our partners, including assistance with onboarding, technical integrations, and ongoing account management. Our goal is to ensure a smooth and successful partnership experience for all parties involved.

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