Introduction

Welcome to Vakaasha Pvt. Ltd. (“Company”, “we”, “our”, “us”). We operate https://www.vakaasha.com (the “Site”), a travel aggregator platform designed to connect users with various travel services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services. 

2. Information We Collect We collect two main types of information from users: Personal Information: – Name: We collect your name to personalize your experience on our Site and to ensure accurate booking details. – Email Address: Your email is used for communication purposes, including booking confirmations, updates, and promotional offers. – Phone Number: We collect your phone number to facilitate communication, such as sending booking confirmations or addressing customer service inquiries. – Postal Address: Your postal address is collected to process bookings that may require location-specific information Non-Personal Information: – Browser Type: We collect information about the browser you use to access our Site, which helps us optimize our services for different platforms. – Device Information:*We gather data on the device you use, such as the operating system and device type, to ensure compatibility and improve user experience. 

3. How We Collect Data We collect information from you in several ways: – Directly from You: This occurs when you voluntarily provide information through online forms on our Site, such as when registering, making a booking, subscribing to newsletters, or contacting customer support. – Automatically: We automatically collect certain information when you interact with our Site. For example, we collect data on your browsing habits, device information, and IP address through cookies and other tracking technologies. This helps us understand how users interact with our Site and allows us to improve our services. – From Third Parties: Sometimes, we receive information about you from third parties, such as partners who help us provide services to you. For example, if you book a travel service through one of our partners, they may share your booking information with us to ensure a seamless service. 

4. Purpose of Information Collection We collect your information for specific and lawful purposes, including: – To Provide Services: We use your information to facilictate processing your bookings, respond to inquiries, and deliver the services you request. This includes using your name, email, and other personal details to confirm reservations, send itineraries, and manage your account. – To Improve Services: By analyzing how users interact with our Site, we can identify areas for improvement. This includes optimizing our platform’s performance, enhancing the user interface, and developing new features that better meet user needs. – For Marketing Purposes: With your consent, we use your information to send you promotional communications, special offers, and updates about our services & partner services/trip information. These communications are tailored based on your preferences and previous interactions with our Site. You can opt out of marketing communications at any time. – To Provide Customer Support: We use your information to address any issues or questions you may have. This includes troubleshooting problems, providing technical support, and ensuring a smooth and satisfactory experience on our platform. 

5. Use of Information The information we collect is used in the following ways: – To Enhance User Experience: We use data such as your browsing behavior and device information to personalize your experience on our Site. For instance, we might suggest services based on your previous searches or bookings. – To Provide Accurate Information & Services: Your personal information is essential for accurately processing your bookings, ensuring that you receive the correct travel information and services. – To Process Transactions: We use your payment details and contact information to securely process your bookings and send you confirmations. – To Communicate with You: We send you notifications about your bookings, updates about our services, and responses to your inquiries. 

6. Information Sharing We may share your information under the following circumstances: – With Partners: We collaborate with various partners to provide a wide range of travel services. We share your information with these partners to facilitate your bookings and ensure that the services you request are delivered. For example, if you book a trip through our Site, we share your booking details with the respective parter 

7. Data Protection We take the security of your personal information seriously and implement various measures to protect it: – Encryption: We use encryption technology to safeguard your data, ensuring that it is protected from unauthorized access during transmission. – Secure Servers: Your information is stored on secure servers with controlled access. Only authorized personnel can access your data, and they are required to keep it confidential. – SSL Certificate: We use Secure Socket Layer (SSL) technology to encrypt your information as it is transmitted over the internet, ensuring that sensitive data such as payment information is protected from interception. 

8. User Rights We respect your rights regarding your personal information. These include: – Access: You have the right to request access to the personal information we hold about you. This allows you to see what data we have and ensure it is accurate. – Correction: If any of the information we hold about you is incorrect or incomplete, you can request that we correct it. – Deletion: You can request the deletion of your personal information at any time. We will comply with such requests unless we are required to retain the information for legal or operational reasons. 

9. Cookies and Tracking Cookies and other tracking technologies help us understand how you interact with our Site and improve your experience. We use: – Session Cookies: These cookies are temporary and are deleted from your device after you close your browser. They are used to manage your session and help you navigate the Site efficiently. – Tracking Cookies: These cookies remain on your device for a set period or until you delete them. They help us recognize you as a returning visitor and tailor our services to your preferences. For example, tracking cookies can help us show you relevant travel offers based on your previous searches. You can manage your cookie preferences through your browser settings, and you can choose to accept or decline cookies. However, disabling cookies may affect your ability to use certain features of our Site. 

10. Third-Party Links Our Site may contain links to third-party websites that are not operated by us. These links are provided for your convenience, but we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. 

11. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible. If you believe that we have collected information from a child under 13, please contact us so that we can take appropriate action. 

12. Policy Changes We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the “Effective Date” at the top of this policy.
 
We will also notify you of any significant changes via email, so you are always aware of how your information is being used and protected. 13. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: – Email: hello@vakaasha.com – Phone/Whatsapp: 8712221805 We are committed to addressing any concerns you may have and ensuring that your privacy is respected.